Just turned on my computer to check emails and the first one I see is from KnitPicks. They are sending me a replacement needle at no charge to me!!! That is what I call Supreme Customer Service. I will totally buy more often from them now. They take care of their customers!! Woot!!
6 comments:
That's great to know! Thanks for the update.
Happy Knitting,
Anita
a Knitting Junkie!
Yep, I knew that was gonna happen. And again why have I not contacted them about my faulty interchangeable??? Uh no clue
Wow, they helped you before I had time to read the post about the problem. How COOL is that?!?
YAY for knitpicks!! :D they know how to treat you right!! I'm glad they are replacing it!!
By the way, no i have not gotten the bag yet... I will let you know when it arrives! :)
hugs,
Zaneta
I just had one fall apart too! It was one of my knitpicks options Interchangable needles. I e-mailed them and asked for a replacement but haven't heard back - guess I should call instead.
I just had one fall apart too! It was one of my knitpicks options Interchangable needles. I e-mailed them and asked for a replacement but haven't heard back - guess I should call instead.
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