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Saturday, February 28, 2009

Totally FAst Customer Service from KnitPicks


Just turned on my computer to check emails and the first one I see is from KnitPicks. They are sending me a replacement needle at no charge to me!!! That is what I call Supreme Customer Service. I will totally buy more often from them now. They take care of their customers!! Woot!!

6 comments:

A Knittin' Junkie! said...

That's great to know! Thanks for the update.
Happy Knitting,
Anita
a Knitting Junkie!

Aunt Kathy said...

Yep, I knew that was gonna happen. And again why have I not contacted them about my faulty interchangeable??? Uh no clue

kadezmom said...

Wow, they helped you before I had time to read the post about the problem. How COOL is that?!?

superwoman_4002 said...

YAY for knitpicks!! :D they know how to treat you right!! I'm glad they are replacing it!!
By the way, no i have not gotten the bag yet... I will let you know when it arrives! :)
hugs,
Zaneta

Jane said...

I just had one fall apart too! It was one of my knitpicks options Interchangable needles. I e-mailed them and asked for a replacement but haven't heard back - guess I should call instead.

Jane said...

I just had one fall apart too! It was one of my knitpicks options Interchangable needles. I e-mailed them and asked for a replacement but haven't heard back - guess I should call instead.